Frequently Asked Questions

We accept UPI, Paytm, and credit & debit cards at checkout. All payments are processed over encrypted, secure connections.

Yes — free of charge within 24 hours of placing it, or any time before dispatch, whichever is earlier. Once an order enters production or has shipped, the standard returns process applies instead.

Prices include applicable Indian taxes. Shipping is charged separately and shown before payment — it depends on your region and the speed you pick. For deliveries outside India, customs duty and import taxes are set by your own country and are not included.

In-stock pieces are dispatched in 2–4 business days and usually arrive 5–10 business days after that. Studio pottery is inspected individually, so it can take a day or two longer. Full details are on our Shipping & Delivery page.

Use the Track My Order page with the order ID from your confirmation email, or sign in to your account to see all your orders.

Yes — we ship worldwide. Prices are shown in INR in India, EUR across Europe and the UK, and USD everywhere else; your region is detected automatically. Any customs duty or import tax charged by the destination country is payable by the recipient and is not included at checkout.

Eligible products that arrive damaged, defective, or materially different from what you ordered can be returned or replaced. Handmade variation — glaze tone, texture, crazing, small differences in weight and size — is characteristic of ceramics and is not treated as a defect. See the full Returns & Exchanges policy.

Within 48 hours of delivery, with photographs of both the outer packaging and the piece — that is what lets us establish transit damage with the courier.

Approved refunds go back to your original payment method and typically reflect within 7–10 business days after processing.

Yes — each product page lists material, dimensions, and care details where available, alongside the full product story. Most of our tableware is food-safe and dishwasher friendly; anything that isn't says so on its product page.

Because a person made it. Each piece is thrown or moulded, glazed and fired by hand, so glaze tone, surface texture and dimensions vary a little between pieces of the same design. The product photograph shows the design, not the individual piece you receive.

Write to us at support@malnad.shop or visit the Contact Us page.